Shipping policy

### Shipping Policy

**Domestic Shipping:**
1. **Processing Time:** Orders are processed within 2-3 business days after receiving your order confirmation email. You will receive another notification when your order has shipped. Minimum delivery time is 4 days and maximum delivery time is 10 days
2. **Free Shipping:**
4. **Shipping Confirmation & Order Tracking:** You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
5. **Shipping to P.O. Boxes:** We do not ship to P.O. boxes.
6. **Shipment Delays:** If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

**International Shipping:**
1. **Processing Time:** Orders are processed within 2-3 business days.
2. **Shipping Rates & Delivery Estimates:** Shipping charges for your order will be calculated and displayed at checkout.
3. **Customs, Duties, and Taxes:** Our company is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

### Return Policy

**Returns:**
1. **Return Window:** You have 30 calendar days to return an item from the date you received it.
2. **Eligibility:** To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
3. **Non-returnable Items:** Gift cards and sale items are non-returnable.
4. **Return Process:**
   - Email our customer service team at contact@cairos.co.in to request a return authorization.
   - Once your return is approved, you will receive an email with instructions on how to send your item back to us.
   - Return shipping costs are the responsibility of the customer.

**Refunds:**
1. **Inspection:** Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
2. **Approval:** If your return is approved, we will initiate a refund to your original method of payment.
3. **Processing Time:** You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

**Exchanges:**
1. **Exchange Window:** We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at contact@cairos.co.in
2. **Process:** Follow the same process as returns to send your item back to us.

**Return Shipping:**
1. **Responsibility:** You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
2. **Shipping Label:** If you receive a refund, the cost of return shipping will be deducted from your refund.

**Contact Us:**
If you have any questions on how to return your item to us, contact us at contact@cairos.co.in

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